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IT Support Tech II

Waterville, Maine

Contact Details

  • Company: Thomas College
  • Contact Name: Dana Libby
  • Contact Email:
  • Career Website:
  • Contact Phone:

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Employer's Job Description

Thomas College, a leading business and liberal arts college, offers a guaranteed job program to its graduates. Founded in 1894 as a private college, Thomas offers a rich professional studies curriculum for undergraduate and graduate students in a wide variety of programs including business, arts and sciences, criminal justice, education, and technology.

Thomas College invites applications for the position of IT Support Technician II. This advanced level II position reports to the Director of IT Services and will be the primary responsible person for a variety of back-end systems while also providing advanced end-user support of Thomas’s academic, administrative, and student environments. Duties will include troubleshooting, systems management, network management, and training in a variety of systems.

The successful candidate will have experience delivering services to organizations, working knowledge of best practices for systems management, and working knowledge in a variety of areas. The position requires strong interpersonal skills, strong prioritization skills, strong problem-solving skills, an attention to detail and a high degree of technical aptitude.

A bachelor’s degree in Computer Information Systems or equivalent is desired. Professional experience in the field or a related area is helpful. Experience with Windows server and client operating systems, Azure cloud services, Microsoft Endpoint and Configuration Manager, Microsoft Office, and experience with a variety of systems (i.e. LMS, telephones, door access, HVAC, etc.) is helpful.

Benefits include medical insurance, dental insurance, life insurance, long-term disability insurance, short-term disability insurance, 403(b) matching plan, paid time off, and tuition remission.

Interested applicants should e-mail a PDF version of a cover letter, resume, and names of three professional references to Dana Libby, Director of IT Services, at A criminal history background check is required for finalists.

Thomas College is an equal opportunity employer.

Thomas College’s mission is to prepare students for success in their personal and professional lives, and for leadership and service in their communities.