Help Desk Specialist

60 Lincoln Street, Lewiston ME

Contact Details

  • Company: Androscoggin Bank
  • Contact Name: Patricia Rumsey
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Job Description

IT Help Desk Specialist- Lewiston

Full Time (40 hours)

At the crossroads of technology and relationships sits the Help Desk.

Androscoggin Bank has a rare opening on our IT team, providing first tier individualized support to employees across the Bank. We are looking for a connector, a friendly person who enjoys talking with everyone from brand new employees logging in on their first day, to an executive seeking help with a thorny tech problem.

Working as our Help Desk Specialist, you’d start the day early, coming in at 6:30 AM to do a systems check to make sure the bank is ready to begin helping clients. The first hour or so is quiet, running reports and clearing up any problems. As the Bank comes to life, you’d answer the Help line and work with our 180 employees, resolving questions about hardware, software, and networking, including our internal network and our core banking system (FISERV). You’d install and upgrade software, install hardware, and configure systems and applications.

You’d also track incoming electronic tickets for the department – prioritizing, scheduling resolution, and/or escalating them to the appropriate technician. There’s so much more for you, too.  As our Help Desk Specialist you’d also track statistics, and inventory management, and report on the IT Department’s metrics. Plenty of team and project work, both major and minor.

That all sounds really….TECHNICAL, and it is. And, we want to talk to you if you have the experience and ability to manage all that technical work from a place of good humor, compassion, and relationship value.  Our Help Desk Specialist knows, and impacts, every single person at the Bank, and you’d have to embrace and love that fact.

Working at Androscoggin Bank means that you’ll make a real difference in a solid, growing company that is committed to supporting Maine’s communities. You’ll have access to excellent, industry-leading benefits including paid parental leave, paid volunteer time, tuition reimbursement and more. You’d have the opportunity for both personal and professional development – we won’t let you get stagnant!

Do you wish you could be more involved and connected in your company, beyond the level of your department? Androscoggin Bank offers that to you. Project teams, committees, events, in-house education, and more. It’s an amazing place to work.


  • Associates degree, or 6-12 months related experience and/or training. Knowledge of bank processes, bank software and systems, and FISERV.
  • Strong ability to communicate effectively at the technical and non-technical level, both verbally and in writing.
  • Demonstrated knowledge of computer operating systems and network servers, system back-up and security techniques and network architecture.   
  • Proficiency with word processing, spreadsheet and database management software.

Other Details You Probably Want To Know:

This is a 40 hour a week, full time position, normally scheduled 6:30 AM – 3:30 PM, Monday-Friday. It also requires being on-call rotating Saturday mornings from 8-1. The position is located in our operations center in Lewiston, where something is nearly always going on.

Androscoggin Bank is an Aon Best Employer!

Androscoggin Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression,