Customer Experience, Employee Experience & Omnichannel: Bring on the Buzz

Thu., September 17, 2020, 1:00 PM

LOCATION: Online - See Event Page for Details

This year, 2020, is an accelerator. Both technical support and customer service teams have displayed confidence and capability, allowing massive changes to take place while operations continued. The concepts of CX, EX, and omnichannel support have become very real and, in many cases, very urgent.

In this webinar, we’ll examine three current “buzzwords” to discover:
  • What the buzz is about
  • What we actually mean by each term and how they are used in different organizations
  • Why they are important for your organization to understand
  • The effects these concepts are having on the customer service and support industries
Attendees will come away with a deeper understanding of the relevance of these concepts to their customers, end users, colleagues, and staff.

Our Speaker Roy Atkinson BIO:

In 2020, Roy Atkinson has been named one of the Top 10 ITSM Experts to Folllow (BMC Software), Top 150 Global Customer Experience Thought Leaders and Influencers (SurveySensum), and one of the Top 50 Customer Service Experts of the Decade - 2010-2020 (Nextiva). Roy brings his relaxed speaking style and broad industry knowledge to every talk.

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