Customer Experience, Employee Experience & Omnichannel: Bring on the Buzz
Thu., September 17, 2020, 1:00 PM
LOCATION: Online - See Event Page for Details
This year, 2020, is an accelerator. Both technical support and customer service teams have displayed confidence and capability, allowing massive changes to take place while operations continued. The concepts of CX, EX, and omnichannel support have become very real and, in many cases, very urgent.
- What the buzz is about
- What we actually mean by each term and how they are used in different organizations
- Why they are important for your organization to understand
- The effects these concepts are having on the customer service and support industries
Our Speaker Roy Atkinson BIO:
In 2020, Roy Atkinson has been named one of the Top 10 ITSM Experts to Folllow (BMC Software), Top 150 Global Customer Experience Thought Leaders and Influencers (SurveySensum), and one of the Top 50 Customer Service Experts of the Decade - 2010-2020 (Nextiva). Roy brings his relaxed speaking style and broad industry knowledge to every talk.
[Description from organizer's event page. Please visit that page for updates.]
How To Register
- Contact Organization:
- Website: https://hdc-northernnewengland.silkstart.com/events/customer-experience-employee-experience-and-omnichannel-bring-on-the-buzz